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Job Title: E-commerce Customer Support Supervisor
Date Posted:
03/12/18 Ref. Number: 864
Type:
Full Time Part Time
Location: Markham
Requirements:       3+years leading a support operation. Strong technical aptitude and ideally your experience has included B2B and B2C support. Sound understanding of key financial, and operational drivers affecting business. Able to meet deadlines and must be detailed orientated. Demonstrated ability to work well with cross-functional groups. Demonstrated ability to communicate difficult or sensitive information tactfully. Ability to manage multiple priorities in a fast-paced, evolving work environment; self-starter with high degree of initiative, urgency, and follow through.
Description: Provide leadership by developing, coaching, and mentoring direct reports. Maintain and improve call center operations by monitoring system performance. Meets call center financial objectives. Provide consistent, visible, timely, and effective communication and follow ups of team goals and objectives  Assist in the development and implementation of Standard Operating Procedures (SOPs) for all functions. Participate in all daily, weekly, and periodic work/management meetings with peers and senior operations leadership.
Hours per week: Monday - Friday ( 40 )
Rate of Pay: $ 30,000 - $ 40,000 per year
Contact: Brian MacKenzie
Telephone:
905-948-9996 Fax: 905-948-9920
Email: bmackenzie@jobskills.org


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