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Job Title: Security Guard (Concierge)
Date Posted:
07/04/18 Ref. Number: 174
Full Time Part Time
Location: Unionville, ON
Requirements:       - Must possess a valid Ontario Security License; - High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset; - Two (2) or more years’ experience in the Services industry or Customer Service Field would be an asse; - Intermediate knowledge of Microsoft applications, especially Word and Excel; - Must be goal minded and possess a self-starting drive to get the job done; - Ability to listen to others, collaborate, and resolve conflict; - Protect the confidential nature of the work as appropriate; - Demonstrate effective oral and written communication skills; - Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines; - Excellent problem solves; demonstrates ability to use creative alternatives; - Has a working knowledge of legislation impacting property management; - Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions; - Strong ethical practices;
Description: This position serves condominium residents by providing information and services. - Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions; - Ability to remain calm under pressure and act quickly; - Manages and screens messages; - Schedules access for authorized vendors to provide services within units; - Maintains guest privacy and organization reputation by keeping information confidential; - Updates job knowledge by participating in educational opportunities, maintaining personal networks; - Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; - Ensures all safety and access control procedures and maintains a safe work environment; - Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required; - Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets; - Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required; - Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property; - Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms; - Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required; - Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies;
Hours per week: TBD
Rate of Pay: $14.50
Contact: Karolina Borysewicz
905-948-9996 Fax: 905-948-9920

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Job Developers Team
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