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Job Title: Coworking Community Coordinator
Date Posted:
08/07/18 Ref. Number: 444
Full Time Part Time
Location: Markham
Requirements:       Duties and responsibilities: Model trust and collaboration as a key value of the community. Continuously foster a culture of openness and accessibility. Always put members first, and be eagerly responsive to their needs. Encourage members to develop relationships with each other through programming, seating arrangements and active introductions. Get to know each member, what they are working on, what their personal interests are and their goals for being in the coworking space. Collaborate with Owner to act as connector, introducing members to other members, small businesses to local resources, and follow-up with care and understanding. Collaborate with Owner to act as an ambassador of the space and identify and nurture community ambassadors amongst the members. Organize, plan and execute some of the member programming and events. Follow all customer service and member relations programs and policies as directed by and in collaboration with Owner to ensure that each member has the best experience possible. Use excellent communication skills when dealing with members and visitors. Use excellent customer service skills to deliver prompt and thoughtful responses and solutions to member problems through verbal or written communication. Overall knowledge of administration, sales and marketing. Knowledge in social media marketing. Exceptional Customer Service and Relationship building skills.
Description: Community Coordinator is responsible for administering the daily operations, assist with member programing and events as directed by the Owner, thus ensuring that the members are happy, productive and thriving. Some of the administrative/ marketing tasks are: Maintain member records within the member management or CRM, ensuring the information is accurate and up to date. Maintain customer payment and billing accounts, ensuring they are up-to-date and accurate at all times. Perform monthly audits to ensure member records and billing information are accurate and up-to-date. Administer office waiting list, keeping it up to date. Administer bookings of event and meeting room rentals. Work with Owner to develop and execute operational systems and procedures and continually identify and implement new ways for the coworking space to become more efficient. Maintain sales leads in CRM, following up after initial contact. Perform regular (weekly, semi-monthly) inventory of all office supplies. Grow and maintain membership base in collaboration with the Owner.
Hours per week:
Rate of Pay: TBD
Contact: Jessica Kahoon
905-948-9996 Fax: 905-948-9920

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Job Developers Team
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