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Job Title: Inforce Manager (Bilingual)
Date Posted:
08/16/18 Ref. Number: 182
Full Time Part Time
Location: Toronto
Requirements:       - 5-10 years’ experience in a supervisory role within the life insurance industry - Post-Secondary diploma or degree, LOMA Designation is an asset - Effective leadership skills, with a strong focus on operations and interpersonal skills - High level of integrity, confidentially, and accountability - Sound analytical thinking, planning, prioritization, and execution skills - A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills - Able to work under pressure, in a fast-growing environment - Knowledge and experience in individual life claim is an asset - Bilingual (French & English)
Description: - Responsible for the management and organization of the day-to-day work within the team - Maintain high standards of service in the team - Ensure all KPI (Key Performance Indicators) and SLAs (Service Level Agreement) are met within the team * Challenge current processes to identify, recommend and implement improvements - Work with Technical lead and ensure that customer inquiries are dealt with and escalations are handled timely - Manage the teams using best practice to improve satisfaction and reduce costs * Motivate, develop, coach, train, and formally appraise employees to set performance standards, recognize achievement and deal with performance issues - Contribute to team morale and employee relations through a positive interaction with the team members - Maintain strong relationships with key accounts and high-profile brokers - Monitor departmental performance reports and provide feedback to Senior Management - Additional duties as required
Hours per week: TBD TBD
Rate of Pay: TBD
Contact: Karolina Borysewicz
905-948-9996 Fax: 905-948-9920

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