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Job Title: Billingual Customer Service Representative
Date Posted:
11/26/18 Ref. Number: 398
Full Time Part Time
Location: Woodbridge, ON
Requirements:       French Bilingual required (English proficiency is a must). French Bilingual certification required (to be arranged by employer). Must have 1-2 years of experience in customer service. Proven customer service skills, a track record of success in a client-focused, target-driven performance culture. Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment. Passionate about providing world class customer service. Punctual and committed to work on a flexible schedule: days, evenings and weekends. IT Literacy (windows, internet navigation and related software). Excellent telephone manner, an aptitude for listening, establishing rapport and finding the right solutions for customers. Ability to help clients navigate through self-serve applications.
Description: Provide world-class service by connecting with customers by actively listening, asking the right questions and offering the best possible solution. Use excellent communication skills to professionally and courteously interact with our customers over the phone in the call center and face to face in our service center. Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call. Verify and process video transactions license plate information, select and process best image for transactions with multiple images using the appropriate tools available. Be comfortable working in a fast-paced, structured and goal-oriented environment (Average Handle Time, Adherence, Compliance, Surveys etc.). Keep current with the company policies and procedures, job aids; attend new training & continuous learning sessions.
Hours per week: Monday - Sunday ( 40 )
Rate of Pay: $ 19.00 per hour
Contact: Sarabjit Rana
905-453-7896 Fax: 905-453-7894

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