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Job Title: Product Return & Warranty Associate
Date Posted:
02/19/19 Ref. Number: 418
Full Time Part Time
Location: Markham
Requirements:       As a product return & warranty associate you will be primarily responsible for processing incoming customer returns, have experience trouble shooting, testing, assessing and fixing technology products (including computers, appliances, electronic devices, etc.). Skills and Qualifications: *Technological certification would be considered an asset. *High school or equivalent. *Computer and Internet literate is essential. *Organization and accuracy are CRUCIAL elements for this role. *Superb time management skills. *Technology friendly savvy. *Self started/willingness to learn. *passionate about technology is a plus. *Reliability is essential. * Adaptability-works great alone and with others. *Collaborative- Works well in a team environment.
Description: Primary Duties and Responsibilities: * Ensuring 99.9% accuracy when processing and testing incoming returns. * Ensuring work space is well organized, accessible and clean. * Contacting manufacturers/suppliers to process product warranties. * Develop strong understanding of the products and documenting common issues/concerns. * Providing insight to management of concerning products. * Working with partners to get products repaired. Shipping and receiving of items worked on. * Meeting deadlines on a regular basis- as many tasks are very time sensitive. * Packaging, labeling and processing shipments (can be labor intensive at times- able to lift over 20kg when necessary).
Hours per week: Full time preferred/ Part-time will be considered
Rate of Pay: TBD
Contact: Jessica Kahoon
905-948-9996 Fax: 905-948-9920

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