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Job Title: Guest Services Agent
Date Posted:
02/01/19 Ref. Number: 886
Full Time Part Time
Location: Vaughan, ON
Requirements:       Front Office or customer service experience required. Available to work flexible hours to meet the needs of the Centre, which may include morning, afternoon or evening shifts (seven days a week). Must have a positive attitude and passion for delivering an exceptional guest experience. Fluent in English with strong interpersonal skills, exceptional oral and written communication skills. Calm, efficient, and organized with great attention to detail. Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills. Possess a valid G driver’s license with clean abstract. Experience working with PMS Five Star Hotel System and Delphi.fdc as asset. Physical requirements: Extended periods of standing, up to 4 hours. Some stooping, bending, kneeling and reaching. Extensive use of hands and fingers for manipulation of keyboard and answering the phone, up to 80% of the scheduled time.
Description: Greet guests at the front desk and complete Check-in/Check-out process ensuring proper billing, postings and information obtained. Accurately answer reservation inquiries; adhere to yield management practices. Complete shift checklist. Handling of cash float. Communicate all important information following proper processes. Answer internal and external telephone inquiries in a friendly and efficient manner. Maintain knowledge about property layout, services, group functions and events necessary to perform daily duties. Handle all guest requests efficiently with the highest level of hospitality and professionalism. Listen to and act upon guest complaints/concerns by offering solutions and/or options. Advise other departments and involve supervisory staff as needed. Administer luggage handling and assistance as needed. Drive shuttle in the absence of guest service attendants.
Hours per week: Monday - Sunday ( 40 )
Rate of Pay: TBD
Contact: Brian MacKenzie
905-948-9996 Fax: 905-948-9920

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